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Creating My Strive Account

I am a new employee; how long will it take before I can create my Strive account?

As a new Canadian Natural employee, you can create an account in My Strive 7 days after receiving your first pay.

How do I access My Strive for the first time?

Click on “Create your account” in the blue box on My Strive page and follow the prompts.

I don’t know my Employee ID.

Your Employee ID is a number found on your payslip under “Person Number”.

The system does not recognize my credentials when creating my account.

Step 1 – Check that you have entered the required information in the correct format, such as:

Employee ID (shown as Person Number on your payslip)
Last and First Name entered are same as shown on paystub
Birthdate in the following format: Month, Day, Year (i.e. 6/22/1987).

Step 2 - If the above is not accepted by the system, please click here to connect with our technical team.

I am not able to set my password. What should it contain?

Note you cannot create a password that has been previously used.

Your password must contain the following:

One uppercase letter;
One lowercase letter;
A number;
At least 8 characters long.

I didn’t receive an email to continue the account creation process.

Check that the email address used is correct, then look under your junk folder. If not received, contact our technical team.

After creating my account, will I see all my Strive credits accumulated to date?

Once your account is created, it will take up to 24 hours for the system to update it with credits earned to date.

I’m a student or a sub-contractor, can I participate in the Strive program?

The Strive program is part of the benefits offered to Canadian Natural’s permanent staff, hence is not available to students or sub-contractors.

My Strive Account Access

I forgot my password.

You can reset your password on My Strive by clicking on the “Forgot my password” on the left side of the page and follow the prompts.

My password is not working.

Ensure that the keyboard is not locked as capitals (CapsLock) or the numbers lock key is off (NumLock). If you are still unsuccessful, reset your password here Forgot my password and follow the prompts.

I am not able to set my password. What should it contain?

Note you cannot create a password that has been previously used.

Your password must contain the following:

One uppercase letter;
One lowercase letter;
A number;
At least 8 characters long.

I am not able to set my password.

If you are following all the steps outlined above and the system is not responding, please contact Technical Support.

I cannot access My Strive account after repeated log-in attempts.

You can access your account by resetting your password – click here on “Forgot my password” and follow the prompts.

I am not sure what credentials to use for log in.

Employee ID (shown as Person Number on your payslip)

Your password must contains the following:

One uppercase letter;
One lowercase letter;
A number;
At least 8 characters long.

If you forgot your password, reset it by clicking on “Forgot my password” and follow the prompts.

I didn’t receive an email to continue the reset password process.

Make sure you have entered your Employee ID (shown as Person Number on your payslip) correctly. A confirmation will be sent to the email address on this account to finalize your password reset.

If unsuccessful, please contact Technical Support.

FAQ

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